FAQs
What is the cancellation policy for pre-orders if I'm unable to pick up?
Your deposit can be fully refunded, but we require a 60-day notice prior to the event date for a full refund. If you cancel within less than 60 days notice, a 50% refund will be provided.
How will I receive confirmation that my order has been successfully placed?
You will receive an order confirmation as soon as we receive the deposit.
I have allergies, how can I identify which items are safe for me to order?
Please Note: We operate in an environment that may contain nuts, and some kids’ party venues have strict policies regarding outside food. Therefore, we are not a nut-free facility. However, if you inform us of any allergies, we will take every possible precaution to isolate your order’s preparation from other cakes to minimize any risks.
What if I need to change the pickup time for my order?
If you need to adjust your pickup time, please promptly contact us via email or phone so that we can make the necessary arrangements.
Feel free to reach out to us.
