FAQs

What is the cancellation policy if I pre-order but I cannot make it in to pickup?

Your deposit is only fully refundable with a 60-day notice prior to the event date. In the event of a cancellation within less than 60 days notice, only 50% will be refunded.

How will I know my order has successfully been placed?

Order confirmation will be sent once we receive the deposit.

I have allergies. How will I know which items are safe to order?

NOTE! NOTE!  We are not nut free environment, some Kids party places impose very strict condition of bring out side food in to their facilities. so please aware the we are not nut free environment.  If we notified of any allergies, we will try out best isolate every process from other cakes.

What if I want to change the time to pick up my order?

Please notify us via email / phone as soon as possible to make necessary arrangements.